We've gathered some frequently asked questions to provide you with answers about Vehicle Identification Numbers (VINs). Expand the sections below to view the answers to your questions.
How do I find my VIN?
How do I find my VIN?
The VIN can be found in multiple locations:
On the driver’s side dashboard – From outside the vehicle, look at the corner where the dashboard meets the windshield on the driver's side.
Inside the driver's side door – The VIN is usually printed on a sticker in in the door jamb.
Vehicle insurance card or insurance policy
Vehicle title
Why does Bouncie ask for my VIN?
Why does Bouncie ask for my VIN?
Your vehicle's Vehicle Identification Number (VIN) is used to connect the data from your device to a specific vehicle in your account.
How is my VIN used?
How is my VIN used?
Tap on the button below for your answer to this question.
Why am I seeing a "VIN Already Registered" message in the app?
Why am I seeing a "VIN Already Registered" message in the app?
There are a few reasons why you might see a "VIN Already Registered" message in the Bouncie app. Expand the sections below to learn more about why and see the next steps based on your situation.
Using a Different Email to Login
Using a Different Email to Login
If you've previously created your account and you are prompted to enter your vehicle's VIN, you have probably entered an email address in the initial login screen that is not the same one you used to create your account.
You will need to go back to the login screen and enter the email address and password you used when you set up your account. If you don't remember your password, tap the Forgot Password link below the login fields.
If you no longer have access to the email address that was used when creating your account, tap the button at the bottom of this article to start a conversation with us, and we can help you by changing the email address associated with your account.
Vehicle is Setup with Another User
Vehicle is Setup with Another User
If you are creating your own account and you're getting this message when trying to add a vehicle, it means that someone has already added the vehicle to an account and they need to share the vehicle with your account. Tap the button below to learn about this process.
Vehicle was Previously Registered
Vehicle was Previously Registered
If you've recently bought the vehicle used, it is possible that the previous owner had a Bouncie account and were using our service to monitor the vehicle. If you believe this fits your situation, grab the vehicle's VIN and tap the button at the bottom of this article to start a conversation with us. We can search our system and find a solution!
If you need assistance, start a conversation with us while you are logged into the mobile app. Tap the top left corner and select 
Need Help. From there a Bouncie expert can assist!
Bouncie adheres to our privacy policy and does not share or sell your data. You can review the Privacy Policy anytime.