There are some steps you can take that will make you feel at ease that Bouncie is getting power and working as designed.
CAUTION ››› Do not repeatedly remove and reinstall Bouncie.
Like a computer or smartphone, errors can happen if power is removed from a device while it is updating.
Step 1 - Check for Lights
Step 1 - Check for Lights
When the vehicle is first turned on, there are lights that will show for the first five seconds inside Bouncie. The colors are not important; just look for lights.
If you see blinking lights, that's a confirmation that Bouncie is receiving power. If the device is not communicating as expected, it may need to be reset. Just like any electronic device, an occasional power cycle can restore operation to normal. For steps on resetting Bouncie, tap the button below.
If you don't see lights inside of Bouncie, move to Step 2.
Step 2 - Check the Fuse
Step 2 - Check the Fuse
If you aren't seeing lights, your next step is to check the fuse that supports your OBD2 port. Fuses blow to protect your car. It's good thing and nothing to worry about... the fuse is just doing it's job.
If you suspect a blown fuse, refer to your vehicle's manual for next steps. If your have checked your fuse and its working, or you replaced your fuse, plug Bouncie back in and look for lights.
If you still don't see lights inside of Bouncie, move to Step 3.
Step 3 - Plug Bouncie into Another Vehicle
Step 3 - Plug Bouncie into Another Vehicle
We suggest plugging Bouncie into another vehicle, turning the vehicle on, and looking for lights. If there are still no lights, contact us for a warranty replacement by starting a conversation with us while you are logged into the mobile app. Tap the top left corner and select 
Need Help. From there a Bouncie expert can assist!