All Collections
Quick Answers
IMEI not Recognized
IMEI not Recognized
Anthony avatar
Written by Anthony
Updated over a week ago

Are you using the IMEI that is on the back of a Bouncie device? If not then that may be the problem!

You will need a Bouncie device in order to enter the IMEI.

Do you already have a Bouncie device and it is not recognized?

If the device is not being recognized it is possible there is a number transposed.

Feel free to send a photo to our chat and we can take a look!

To chat with us tap on the top left-hand corner of the app and select Chat With Us.

Did this answer your question?