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Delayed Driving / Trip Data
Delayed Driving / Trip Data

There are a few reasons why data gets delayed or isn't syncing.

Anthony avatar
Written by Anthony
Updated over a week ago

Bouncie records data every second and sends that data to our servers second by second. While you are driving, there are a few things that could cause delayed driving data.

Alternatively, once the vehicle is parked and turned off, an end-of-trip event signal is sent to our servers.

The following are a few reasons why you may not see recent trip data.

New Device Initialization

If you've just installed Bouncie in your vehicle, it could take a few driving trips before you can view data in the app.

There is a micro-cellular communication chip inside of Bouncie which works like a cell phone. This chip is what picks up a cell tower signal as you drive. It uses that signal to relay information to our servers so that we can save your vehicle's data to your account.

The chip is essentially "asleep" when you install Bouncie in the OBD2 Port. It needs power and movement in order for it to "wake up". Once a few driving events occur while Bouncie is plugged in, you should be seeing data in the app.

Learn more about Bouncie's calibration period by tapping on the button below.

Bouncie Needs Power

Bouncie is powered by your vehicle. When the vehicle is first turned on, there are lights that will show for the first five seconds inside of the Bouncie device. The colors are not important, just look for lights.

No lights? Probably a blown fuse. Fuses blow to protect your car. It's good thing and nothing to worry about... they're just doing their job. If you suspect a blown fuse, refer to your vehicle's manual for next steps. For more tips like this, tap the button below.

Sleep Mode

When a trip ends and the vehicle is turned off, Bouncie makes a few attempts to send data before entering a low power sleep mode. If the car is parked in an area that's blocking the signal to our servers, it is possible for sleep mode to become active before all the data from the trip is sent. When the vehicle is driven again, Bouncie will resume communication and your trips will update accordingly.

Cell Coverage

Delayed, missing, or incomplete trips are sometimes the result of cell signal issues. Just like the challenges we experience making voice calls on a cell phone, Bouncie has similar challenges with sending data if cell coverage is out-of-range. This can occur based on where your vehicle is parked as well, such as the vehicle being in a parking garage or under a building.

Even if cell coverage is out-of-range for a long period of time, Bouncie will continue to internally store your trip data and will transfer the data as soon as coverage is restored.

Occasionally, Bouncie will have cell signal issues at the end of a trip when the vehicle is turned off. In this situation, Bouncie makes three attempts to report the data. Then Bouncie goes to sleep in order to protect the vehicle's battery. As soon as the next trip begins, Bouncie starts working again.

Tap the button below to check the cell coverage in your area.

Disconnected Device

The Bouncie device will communicate to the app and notify you if it has been unplugged and then reinstalled.

After the device is reinstalled, a notification is sent telling you the date and time the device was tampered with, and also the date and time that it was reinstalled.

It's important to note that the alert is sent when the device is reinstalled and not when it's initially removed. The device can not communicate to our servers if there is not a power source.

Learn more about reconnect notifications, tap the button below.

Device Unresponsive

If you've gotten this far and are still not seeing trip data in the app, and the lights are not displaying in the device after you've checked your fuses, it could mean that the device itself is no longer working.

If you have taken more than one trip and you are still not seeing recent trip data in the app, reach out to us so we can begin researching your account to determine what may be occurring. If we discover that your Bouncie isn't working properly, we will ship you a warranty replacement at no cost to you.

Start a conversation with us while you are logged into the mobile app. Tap the top left corner and select Need Help. From there a Bouncie expert can assist!

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