If you are having issues with your device, we would love to work with you to solve any problems.
Start a conversation with us while you are logged into the mobile app. Tap the top left corner and select 
Need Help. From there a Bouncie expert can assist!
You can return Bouncie for a full refund up to 45 days after your purchase.
We have partnered with Happy Returns which will provide you with a QR code that you can use to drop off your device at 1000's of Return Bar locations across the country.
As soon as you drop off the returned device, we will refund your method of payment and cancel your data subscription. We will also ensure all data is cleared and sustainably dispose of the device once it is received.
To begin a return tap the button below.
What is the return policy for Bouncie devices?
What is the return policy for Bouncie devices?
Bouncie has a 45-day return policy for all devices purchased directly from our website.
Do I need to pay for return shipping?
Do I need to pay for return shipping?
No need to pay for returning your Bouncie. We take care of that!
How long does it take to receive a refund for a returned Bouncie device?
How long does it take to receive a refund for a returned Bouncie device?
Once you drop off the device, we will be notified and start the refund process. Refunds typically take 3-5 business days to appear on your account.
I started my return. What next?
I started my return. What next?
After the Happy Return setup, the screen will display your Express Code and a QR Code. You can use either of these at the Return Bar. You will also receive an email from Happy Returns with this information.
Where is the nearest Happy Returns Location?
Where is the nearest Happy Returns Location?
You can tap the button below to locate the closest Happy Returns Bar.
There are no Happy Returns near me. What should I do?
There are no Happy Returns near me. What should I do?
We will provide a free return label that you can use. When initiating the Happy Return, select 'Purchase your own label', then chat with us, and we can provide the label to you.
Start a conversation with us while you are logged into the mobile app. Tap the top left corner and select Need Help. From there a Bouncie expert can assist!