Before deciding to cancel your Bouncie service, we would love the opportunity to help with any issues you may be experiencing. We can usually resolve any problem you may be encountering. Start a conversation with us when you are logged into the mobile app. Tap the top left corner and select Need Help.

To cancel your subscription, tap the Cancel Device button below.

From the Devices section, choose which device you would like to cancel. We will cancel your subscription at the end of your billing period for each device you cancel.

​Note: After canceling your subscription, your vehicle's data will still be available in the app unless you delete it manually. However, without a subscription, new data will not be collected for the vehicle.

Pausing your device is the same as canceling your device. If you want to pause your device, you would cancel it by tapping the button above.