Lost Connection

If it seems like your Bouncie isn't connecting properly, we can help.

Anthony avatar
Written by Anthony
Updated over a week ago

While parked, Bouncie checks in with our system every few hours to report its operational status, cell network signal details, and update its location.

Sometimes, periodic check-ins don't happen as expected, but generally, there is not a reason for concern.

When the vehicle is parked, Bouncie enters into a low-power sleep mode where it monitors the vehicle's battery and periodically checks in with our system to report its operational status, cell network signal detail, and update the location. If Bouncie is unable to connect to the cell network, then we won't receive any updates.

Inside Bouncie is a micro-cellular communication chip and an antenna smaller than a postage stamp. Parking structures (including some residential garages) often interfere with Bouncie's ability to connect properly.

There will be a red icon next to the device status in the Bouncie app if the device is having trouble connecting. You may also see a Signal Lost message. If there is a cell connection issue, Bouncie will make a few attempts to check in and then stop trying in order to protect the vehicle battery while parked.

Most of the time, Bouncie will re-establish cellular communication the next time the vehicle is driven.

Unfortunately, if the device cannot check in with our system, we have no way to determine what may be causing the issue. A physical inspection may be necessary to ensure the device is installed and receiving power.

Tap the button below for some tips on how to inspect Bouncie.

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